Privacy Policy

Last Updated: May 2025

Bright Resolutions, LLC (“BRLLC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our services—whether as a mediation client, legal document preparation customer, or site visitor.

This policy also governs internal handling of information by BRLLC team members and contractors.

1. Scope

This policy applies to:

  • All services provided by BRLLC and its DBA, Bright Resolutions ADR Group (BRAG)

  • Information collected via intake forms, emails, appointments, and third-party tools

2. Information We Collect

We may collect:

  • Name, email, phone number, mailing address

  • Information provided for document prep or mediation (e.g., party names, case details)

  • Payment details (processed via secure platforms)

  • Communication history (emails, forms, inquiries)

  • Website metadata (browser info, device type, IP address)

3. How We Use Your Information

We use your information to:

  • Provide and deliver requested services

  • Schedule appointments and respond to inquiries

  • Process payments and verify identity

  • Improve our systems and client experience

  • Maintain service records and meet regulatory obligations

4. How We Protect and Store Your Data

  • Files are securely stored in encrypted platforms (e.g., Google Drive, HoneyBook)

  • Access is restricted to authorized personnel using two-factor authentication

  • No client documents are stored on unsecured personal devices

  • Weekly backups are maintained on secure external drives

  • Physical files are not stored on site unless pre-approved

5. Your Rights as a Client

  • You may request access to your submitted data

  • You may request corrections or deletion of data after services are complete

  • You may unsubscribe from newsletters or marketing emails at any time

  • We will never sell or rent your information

6. Internal Confidentiality & Access

  • All team members sign a confidentiality and nonlawyer acknowledgment agreement

  • No team member may access or share client data beyond their authorized role

  • Any misuse of data is grounds for termination and legal consequences

7. Cookies & Analytics

  • Our site uses cookies for basic analytics and session tracking

  • We do not use ad-tracking pixels or retargeting tools

  • Third-party analytics (e.g., Squarespace or Mailchimp) may collect anonymized usage data

8. Third-Party Tools We Use

  • HoneyBook – Scheduling, client intake, payment processing

  • Google Workspace – Secure file storage and communication

  • Mailchimp – Email list management

  • Canva + Metricool – Marketing and social media scheduling

9. Policy Updates

This policy is reviewed annually. Any major updates will be communicated via email and posted on this page.

10. Contact

If you have any questions about this policy or your data, please contact:
📧 TheBrightResolution@gmail.com